Technology Update SessionSession 2A The conventional model of hearing healthcare, characterized by multiple in-office visits, has experienced significant disruption in the last decade due to the involvement of large retailers in hearing aid sales, the growth in the availability of direct-to-consumer devices to include a new FDA-classification of over-the-counter hearing aids, the increased use of teleaudiology accelerated by the COVID-19 pandemic, consumer-controlled features via mobile devices, and the capability to remotely modify hearing aid parameters. One potential concern associated with these changes is its impact on the traditional client-clinician relationship. Jabra Hearing (formerly known as Lively) built a model of remote hearing care designed to maintain and optimize that relationship. This presentation will describe the details associated with the Jabra Enhance model of hearing care to include audiology "touch points'' along the client journey, the assessment of otoneurologic risk, the utilization of video consultations, the nature and management of remote requests for hearing aid adjustments, and the design and utilization of an innovative mobile app.
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